General Troubleshooting

General errors can occur in many places throughout WHMCS, and can be due to many different problems. However, fixing them is often simple.

The Admin Area

The Admin Area is the portal that admins access when they work within WHMCS. The WHMCS Admin Area has over 125 interface or feature pages, each often containing multiple sub-interfaces.

The Admin Dashboard

The Admin Dashboard includes quick access to important information in WHMCS, like daily sales figures, support tickets, billing and invoicing totals, and your system's automation status.

Admin Tools

Admins have access to a personal calendar, to-do list, and notepad.

Setup Wizard

The Setup Wizard or Getting Started Wizard appears the first time that you log in to the Admin Area. It helps you start configuring WHMCS.


Configure an Admin Avatar

Add a custom Gravatar to display for your admin account in the Admin Dashboard's Staff Online widget and in the Accounts menu.

Create Admin Dashboard Widgets

Use hooks to create custom widgets that display to admins in the Admin Area Dashboard. You can also customize WHMCS's included widgets.

Manage Dashboard Widgets

Refresh the cache for Admin Dashboard widget contents to see the most recent information for each of them in the Admin Dashboard.