Summary Tab

The Summary tab in the Client Profile contains an overview of the client's details, billing and service information, and management quick links.

Secure Writeable Directories

We recommend moving all writeable directories to a secure, private location and updating related items to prevent unauthorized web-based access.

Support Tickets

Support tickets provide an easy way to handle one-on-one communications with your clients using WHMCS's fully-featured ticket desk.

Automation Settings

WHMCS's automation settings determine when the system cron runs, whether to perform certain tasks, and the details for running each task.


Prune Ticket Attachments

Prune ticket attachments to automatically delete and purge ticket attachments from closed tickets after a set period of inactivity.

Storage Settings

You can configure storage settings that determine how WHMCS stores many types of files. This can include different types of attachments, downloads, knowledgebase images, and more. You can add local locations or configure storage using services like Amazon S3™.

Support

The Support tab in General Settings allows you to configure settings for the support ticket system. You can choose your ticket number mask format, alter how departments display to clients, enable knowledgebase article suggestions during ticket creation, and more.

System Cleanup

WHMCS allows you to prune logs to reduce the size of the database and reduce disk space.