Troubleshooting the Client AreaIssues in the Client Area or your online store can hurt customers' ability to purchase your products or access their purchased services.
Users and Client AccountsThe user management system can grant access for a single client's services, billing, and support to multiple users with separate logins.
Managing UsersUsers can access and manage one or more client accounts. Their contact details and other information are separate from their clients'.
Order Form TemplatesOrder form templates set the look and feel of the shopping cart. WHMCS includes default order form templates or you can create your own.
Security QuestionsSecurity questions add an extra level of security for users. During password resets, the system uses them to verify the user's identity.
Cross-selling RecommendationsCross-selling allows you to display product recommendations to customers based on their existing services and the contents of their cart.
KnowledgebaseWHMCS includes all of the tools you need to create a custom knowledgebase for your company. Customers can view this in the Client Area.
AnnouncementsAnnouncements appear on the Client Area Homepage under Recent News and in an XML RSS feed. You can also save announcements as drafts.
Banned IP AddressesWHMCS automatically bans IP addresses after three failed login attempts, or you can permanently ban them manually.
Captcha ProtectionCaptchas help you prevent bots from placing orders, creating accounts, or logging in to your Client Area. WHMCS includes several captcha types.
Captcha Verification FailedTroubleshoot and resolve Captcha verification failed. errors for hCaptcha® and Google® reCAPTCHA v3.
Client Area Title Display IssuesTroubleshoot and resolve problems with incorrect or missing text in the primary navigation bar and sidebar menu items.
Custom FieldsCustom fields collect additional information from or about your clients. You can set them as admin-only or make them visible to clients.
Enable Client Area RenewalsEnable or disable client domain renewal orders. If you disable this, clients can only renew domains by paying the renewal invoice.
Invalid Site Key ErrorsTroubleshoot and resolve Google reCAPTCHA or hCaptcha® Invalid Site Key errors.
Linking to WHMCSCreate login or product links for the Client Area, shortcuts to ticket submission forms, and other links to bring visitors to your site.
Maintenance ModeMaintenance Mode prevents customers from accessing your store or Client Area. Use it during site maintenance or WHMCS reconfiguration.
Network IssuesNetwork Issues display in the Client Area to notify customers about service-affecting issues like server outages, updates, and maintenance.
On-Demand RenewalsOn-demand renewals allow clients to renew services early, before the system generates the next invoice, directly in the Client Area.
SessionsFile sessions and database sessions can help you preserve data across subsequent page loads within your custom web applications.