Troubleshooting the Support System

Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.

Email Piping

Email piping automatically imports email replies that a support department email address receives into the corresponding support ticket.

Spam Control

Spam control filters in WHMCS reduce the amount of spam that you receive in your ticket system by blocking emails, keywords, and phrases.

Auto-Submitted Header Errors

Troubleshoot and resolve The system prevented an autoresponder from opening a ticket. (WHMCS 8.4 and later) or Prevented an Auto Responder from Opening a Ticket (WHMCS 8.3 and earlier) errors.


Email Loop Errors

Troubleshoot and resolve The system blocked a potential email loop. (WHMCS 8.4 and later) or Blocked Potential Email Loop (WHMCS 8.3 and earlier) errors.


Remove Quoted Email Replies

Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets.

Set Up Email Piping - cPanel

Set up email piping using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.

System Timezone Issues

Troubleshoot and resolve timezone-related automation issues, like incorrect timestamps or cron frequency warnings.




Unregistered Address Errors

Troubleshoot and resolve The sender's email address is not registered. (WHMCS 8.4 and later) or Unregistered Email Address (WHMCS 8.3 and earlier) errors.