Admins can log in to the Admin Area and perform actions according to their set permissions. For the best results, each member of your staff who will use or view the WHMCS Admin Area should have their own admin account.

You can create as many admins as you want and assign them as few or as many permissions as they need. Some admins may only need to view reports or a single support department, while others will perform sensitive tasks like configuring your WHMCS installation.

Add an Admin #

To create a new admin:

1. Create a new admin. #

Go to Configuration () > System Settings > Administrator Users or Configuration () > Manage Admins.

Click Add New Administrator.

2. Choose an administrator role. #

Select an administrator role.

3. Enter the admin’s basic information. #

Enter the admin’s first name, last name, and email address.

4. Set the admin’s username and password. #

Enter the desired username and enter and confirm a password.

5. Select support departments. #

Select one or more support departments.

Optionally, if you want the new admin to receive notifications for the departments you selected, check Enable Ticket Notifications for the desired departments.

• The admin can only view and respond to tickets in the departments that you assign.
• If you assign the admin to a role that includes Access All Tickets Directly, they can access other departments through direct links.

6. Add a signature and notes. #

Optionally, add an admin signature or notes. The notes that you enter are visible to the admin and to all other admins with the Full Administrator role.

7. Select a template and language. #

Select an Admin Area template and the admin’s desired language.

8. Disable the admin. #

Optionally, you can check Disable to disable the admin account and prevent future logins.

9. Save. #

When you are finished, click Save Changes.

Last modified: 2025 April 8