Troubleshooting the Support System

Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.


Email Importing

Email importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing.


Sign-In Integrations

Sign-in integrations allow customers to connect with our supported platforms — Facebook®, Google®, or X™ (formerly Twitter™) — to quickly sign up or log in to WHMCS.


Add a Social Media Panel

Add a panel to the sidebar. This example adds panel of social media profile links to the sidebar menu on every page of the Client Area.


Enable Default Captchas

WHMCS's default captcha option displays an image with six characters on a striped background. This option does not require additional configuration or an additional account with a captcha service.


Mail Providers

You can choose from several supported mail providers for your WHMCS installation, including Google™, Mailgun, Microsoft®, PHP Mail, SendGrid, SMTP, or SparkPost.


Set Up Email Importing

Set up email importing using POP3 or IMAP with a Google® email account. WHMCS will import the email replies from this account into the correct support tickets.


Set Up Email Importing - Google

Set up email importing with OAuth2 using Google®. Email importing with Google using this method includes additional security benefits with OAuth2 authentication.


Social

The Social tab in General Settings allows you to add links to your social media accounts within the Client Area.


Sign In Using Google

Google® Sign-In Integrations let your customers register, sign in, and connect with your WHMCS installation.


Use Google for System Mail

You can configure Google as your mail provider using SMTP. This requires creating an app in the Google Cloud console and configuring SMTP as your mail provider.


Use SMTP for System Mail

You can configure SMTP as your mail provider. Make sure to choose the mail provider that offers the best service and security features for you.