Support ToolsWHMCS includes a full-featured ticket desk for your clients, including announcements, downloads, a knowledgebase, and a ticketing system.
Support DepartmentsSupport departments help you categorize and assign tickets. The first step when customers submit a support ticket is selecting a department.
Email ImportingEmail importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing.
Email PipingEmail piping automatically imports email replies that a support department email address receives into the corresponding support ticket.
Support TicketsSupport tickets provide an easy way to handle one-on-one communications with your clients using WHMCS's fully-featured ticket desk.
Ticket ActionsWHMCS's automation can perform many actions to help you handle tickets. You can configure escalation rules for support departments, or automate closures for inactive tickets.
Add a Support DepartmentAdd support departments to your WHMCS installation. The first step when customers submit a support ticket is selecting a department.
Custom FieldsCustom fields collect additional information from or about your clients. You can set them as admin-only or make them visible to clients.
Department Access Denied ErrorsTroubleshoot and resolve Access Denied - You are not assigned to any ticket departments errors.
Edit an AdminEdit an existing admin. You can change their admin roles, permissions, and assigned departments.