Problem #

You see the following error while attempting to create a dataabase backup for your WHMCS installation:

Database backup error 'Please provide a valid dump path'

Cause #

WHMCS cannot access the /tmp working directory during the backup generation process.

Solution #

Ensure that the open_basedir directive is disabled in your PHP configuration and that the /tmp directory is writeable and is not full.

Last modified: 2025 July 28