WHMCS Tags support-departments WHMCS allows you to create admins to access and use the Admin Area. WHMCS includes a full-featured ticket desk for your clients, including announcements, downloads, a knowledgebase, and a ticketing system. Support departments help you categorize and assign tickets. The first step when customers submit a support ticket is selecting a department. Email importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing. Email piping automatically imports email replies that a support department email address receives into the corresponding support ticket. Support tickets provide an easy way to handle one-on-one communications with your clients using WHMCS's fully-featured ticket desk. WHMCS's automation can perform many actions to help you handle tickets. You can configure escalation rules for support departments, or automate closures for inactive tickets. Add support departments to your WHMCS installation. The first step when customers submit a support ticket is selecting a department. Add an admin account for each of your staff members. Custom fields collect additional information from or about your clients. You can set them as admin-only or make them visible to clients. Troubleshoot and resolve Access Denied - You are not assigned to any ticket departments errors. Troubleshoot and resolve Department Not Found errors. You can stop clients from being able to close support tickets on a per-ticket or per-department basis. Edit an existing admin. You can change their admin roles, permissions, and assigned departments.