Problem #

Your attempts to upload files to support tickets fail.

Cause #

This issue may occur due to an incorrectly-configured list of allowed file attachment types.

Solution #

To resolve this issue:

1. Go to Configuration () > System Settings > General Settings.
2. Choose the Support tab.
3. Enter the desired file attachment types as a comma-separated list (for example, .gif,.jpg,.pdf).
4. Click Save Changes.

Last modified: 2025 July 28