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Troubleshooting Payments

Make sure to troubleshoot and resolve any issues with payment gateways, payments, currencies, or related features as soon as possible.

Accepting PayPal

WHMCS includes several supported payment gateway modules for accepting payments through PayPal®, including the new PayPal Payments gateway.

Disputes

Disputes, including chargebacks, inquiries, or retrievals, occur when a client contests charges that you collected from their card issuer.


Missing PayPal Payments

Troubleshoot and resolve problems with PayPal® payments that succeeded in your PayPal account but that do not appear in WHMCS.


OPcache Warnings

Troubleshoot and resolve warnings about the OPcache PHP extension.


PayFlow Pro Local Card Errors

Troubleshoot and resolve No Local Credit Card Payment Gateways Enabled errors while using the PayFlow Pro or PayPal Pro Reference Payments payment gateway modules.

PayFlow Pro Remote Storage Errors

Troubleshoot and resolve Details could not be saved. Remote storage failed errors while using the PayFlow Pro or PayPal Pro Reference Payments payment gateway modules.

PayPal IPN Failures

Troubleshoot and resolve problems due to PayPal® Instant Payment Notification (IPN) failures.


PayPal Old Transaction Errors

Troubleshoot and resolve Referenced transaction or order is too old errors while using a PayPal payment gateway module.

PayPal Security Errors

Troubleshoot and resolve L_SHORTMESSAGE0 => Security error errors while using a PayPal payment gateway module.



PayPal Transaction Lookup

The PayPal Transaction Lookup addon module displays your PayPal® merchant account balance on the Admin Dashboard and lets you search PayPal transactions without logging in to PayPal.



PayPal® Not Working Errors

Troubleshoot and resolve Things don't appear to be working at the moment errors while using a PayPal payment gateway module.