Support ToolsWHMCS includes a full-featured ticket desk for your clients, including announcements, downloads, a knowledgebase, and a ticketing system.
Support DepartmentsSupport departments help you categorize and assign tickets. The first step when customers submit a support ticket is selecting a department.
Email ImportingEmail importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing.
Email PipingEmail piping automatically imports email replies that a support department email address receives into the corresponding support ticket.
Support TicketsSupport tickets provide an easy way to handle one-on-one communications with your clients using WHMCS's fully-featured ticket desk.
Ticket ActionsWHMCS's automation can perform many actions to help you handle tickets. You can add scheduled actions to individual support tickets, configure escalation rules for support departments, or automate closures for inactive tickets.
Add a Support DepartmentAdd support departments to your WHMCS installation. The first step when customers submit a support ticket is selecting a department.
Add an AdminAdd an admin account for each of your staff members. You can choose to set their credentials for the new admin or you can send an invitation link.
Custom FieldsCustom fields collect additional information from or about your clients. You can set them as admin-only or make them visible to clients.
Department Access Denied ErrorsTroubleshoot and resolve Access Denied - You are not assigned to any ticket departments errors.
Disable Client Ticket ClosureYou can stop clients from being able to close support tickets on a per-ticket or per-department basis.
Edit an AdminEdit an existing admin. You can change their admin roles, permissions, and assigned departments.