If a user loses their password, you can manually change it for them. This lets you set the new password yourself without requiring any action from your customer.

Set a User Password Manually #

To change a user password:

1. Go to the Users tab. #

Go to the Users tab in the client profile.

2. Select Change Password. #

Click the arrow corresponding to the user in the Actions column and select Change Password.

3. Enter the new password. #

Enter a new password for the user.

4. Save the changes. #

Click Save.

Last modified: 2025 August 6