Troubleshooting the Support System

Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.

Email Piping

Email piping automatically imports email replies that a support department email address receives into the corresponding support ticket.

Spam Control

Spam control filters can block individual email addresses from opening support tickets, filter messages by keywords or subject lines, and reduce spam volume.



Email Loop Errors

Troubleshoot and resolve The system blocked a potential email loop. errors.


Remove Quoted Email Replies

Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets on self-hosted WHMCS installations.

Set Up Email Piping - cPanel

Set up email piping for self-hosted WHMCS installations using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.

System Timezone Issues

Troubleshoot and resolve timezone-related automation issues, like incorrect timestamps or cron frequency warnings.