Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.
Email piping automatically imports email replies that a support department email address receives into the corresponding support ticket.
Spam control filters in WHMCS reduce the amount of spam that you receive in your ticket system by blocking emails, keywords, and phrases.
Troubleshoot and resolve The system prevented an autoresponder from opening a ticket. errors.
Troubleshoot and resolve issues with DirectAdmin sending piped email replies twice.
Troubleshoot and resolve The system blocked a potential email loop. errors.
Troubleshoot and resolve Local Delivery Failed errors.
Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets.
Set up email piping using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.
Troubleshoot and resolve timezone-related automation issues, like incorrect timestamps or cron frequency warnings.
Troubleshoot and resolve TypeError guessFileExtension() errors.
Troubleshoot and resolve Unable to communicate with the WHMCS installation errors.
Troubleshoot and resolve Call to undefined method getRawHeader() errors.
Troubleshoot and resolve The sender's email address is not registered errors.