Set Up Email Importing

Set up email importing using POP3 or IMAP. WHMCS will import the email replies from this account into the correct support tickets.

Set Up Email Importing - Google

Set up email importing with OAuth2 using Google®. Email importing with Google using this method includes additional security benefits with OAuth2 authentication.

Set Up Email Importing - Microsoft

Set up email importing using OAuth2 and Microsoft Entra® ID (formerly Azure Active Directory). Email importing with Microsoft includes additional security benefits with OAuth2 authentication.

Set Up Email Piping - cPanel

Set up email piping for self-hosted WHMCS installations using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.

Support

The Support tab in General Settings allows you to configure settings for the support ticket system. You can choose your ticket number mask format, alter how departments display to clients, enable knowledgebase article suggestions during ticket creation, and more.

System Timezone Issues

Troubleshoot and resolve timezone-related automation issues, like incorrect timestamps or cron frequency warnings.



Use a Predefined Reply

Use a predefined reply to quickly respond to a support ticket. Predefined replies save you time and ensure consistent service for customers.

View and Import Blocked Replies

WHMCS may block email replies from senders who are unregistered, are not CC recipients, or are not associated with the ticket's associated client account. You can review and import these replies into WHMCS manually.

Tickets Tab

The Tickets tab in the Client Profile lists all of a client's support ticket history.

Translate Custom Status Names

You can customize the names of custom support ticket statuses that you add to your self-hosted WHMCS installation. The localization system requires you to add separate custom status entries for admins and clients.