Problem #

The associated domain renewal invoice is in the Paid status, but a domain renewal fails at the Enom domain registrar.

You may receive an email containing the following message:

An invoice for the renewal of a domain has been paid but the renewal request submitted to the registrar failed. 

The system will also display a Purchase price is greater than available balance message for the failure at Utilities > Module Queue.

Cause #

The renewal request failed because your Enom account has insufficient funds to complete the renewal.

Solution #

To resolve this issue:

1. Log in to your Enom account.
2. Add funds to your Enom account balance.
3. Return to Utilities > Module Queue.
4. Click Retry for the failed domain renewal request.

Last modified: 2026 January 21