Message Body Empty Errors

Problem

You see the following error:

Message Body Empty

Cause

A syntax error occurred, preventing the email from sending.

Troubleshooting

Review Configuration () > System Logs at the time of sending for entries that begin with Smarty Error.

This will provide more information on the invalid syntax, which you will need to correct before attempting to send the email again.

Solution

To resolve this issue:

  1. Go to Configuration () > System Settings > Email Templates.
  2. Click on the affected email template to edit it.
  3. Correct the errors.
  4. Click Save Changes.
troubleshooting troubleshooting-article email-sending reminder-emails

Last modified: 2025 July 28