https://docs.whmcs.com/9-0/tags/whmcs-cloud/Recent content in whmcs-cloud onHugo -- gohugo.iohttps://docs.whmcs.com/9-0/troubleshooting/troubleshoot-whmcs-cloud/troubleshooting-whmcs-cloud/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-0/troubleshooting/troubleshoot-whmcs-cloud/troubleshooting-whmcs-cloud/If you encounter errors or issues on a WHMCS Cloud installation, see the sections below to start troubleshooting and resolve the issue. For general steps to troubleshoot problems in WHMCS, see Start Troubleshooting. WHMCS Cloud Issues # You may encounter the following common issues: Error or IssueCauseMore Information Unable to connect to the database A firewall or setting blocks remote connections from WHMCS Cloud. Cloud ImportAssist Errors Admins cannot access database backups, storage settings, or updates on WHMCS Cloud installations.https://docs.whmcs.com/9-0/troubleshooting/troubleshoot-addon-modules/importassist/cloud-importassist-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-0/troubleshooting/troubleshoot-addon-modules/importassist/cloud-importassist-errors/Problem # You may see the following error while migrating data using ImportAssist: Unable to connect to the database Cause # WHMCS Cloud cannot reach the source MySQL® server, or the database is rejecting the connection. This commonly occurs when: The source firewall blocks connections from the IP address range that your WHMCS Cloud region uses. The source MySQL server does not accept remote connections. The MySQL user only allows connections from localhost.https://docs.whmcs.com/9-0/troubleshooting/troubleshoot-whmcs-cloud/missing-features-on-whmcs-cloud/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-0/troubleshooting/troubleshoot-whmcs-cloud/missing-features-on-whmcs-cloud/Problem # On a WHMCS Cloud installation, you notice one or more of the following issues: The Configure Database Backups, Manage Storage Settings, or Update WHMCS permissions do not appear at Configuration () > System Settings > Administrator Roles. You see an Oops! Access Denied error when attempting to access the following interfaces: Configuration () > System Settings > Database Backups Configuration () > System Settings > Storage Settings Utilities > Update WHMCS.https://docs.whmcs.com/9-0/troubleshooting/troubleshoot-authentication/oops-access-denied-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-0/troubleshooting/troubleshoot-authentication/oops-access-denied-errors/Problem # While attempting authentication or navigating to a page in WHMCS, you see the following error: Oops! Access Denied - Forbidden Cause # If this error occurs while logging in as an admin, it indicates that the affected admin’s currently-assigned administrator role does not have the necessary permissions to perform the requested action. In this case, the error will list the required permissions. If the error occurs when an admin clicks Login as Owner and does not list required permissions, it indicates that the user who is the account owner has not set a password.