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Refused E-Invoice Status

Problem

An invoice in the E-Invoicing addon module displays Refused in the E-Invoicing Status column of the Invoice Management section at Addons > E-Invoicing.

Cause

The recipient rejected the e-invoice through their own system, which sent a rejection response back through the e-invoicing service.

This is not a system error. It is a business outcome that requires action from you.

Recipients often reject an invoice for the following reasons:

  • The recipient’s system has the wrong routing rules or acceptance criteria.
  • Someone accidentally rejected the invoice.
  • The invoice content does not match the recipient’s specific requirements.

Solution

To resolve this issue:

  1. Contact your client to confirm the reason for the rejection and agree on the corrective action.
  2. If the invoice data needs to change, reissue a corrected invoice.
Not all recipient systems send a rejection response. If your client confirms that they rejected the invoice but the status does not change, contact WHMCS Technical Support.
troubleshooting troubleshooting-article addon-modules e-invoicing invoices

Last modified: 2026 September 17