Problem #

You see validation failures while attempting an import using ImportAssist, or validation errors appear in the Module Log at Configuration () > System Logs.

For example:

Import batch completed for client: Processed: 25, Failed Validation: 1, Duplicated: 0.

Cause #

Validation failures indicate that client data in the import file was invalid. For example, a phone number used an incorrect format.

Solution #

Check your import file for any invalid or incorrectly formatted data.

Last modified: 2025 December 16