Problem #

Clients that you attempted to import using ImportAssist are missing.

You may also see the following client import failure message while attempting to perform an import using ImportAssist:

The system found an existing client with email address '[email protected]' (Client ID 1234).

You may also see duplicates in the logged output after an import:

Import batch completed for client: Processed: 25, Failed Validation: 0, Duplicated: 1.

Cause #

The import file contains a UUID or email address that already appears for an existing client in your WHMCS installation. To avoid duplication of data, the system will not import the new client.

Solution #

Verify whether the desired client already exists in the system. If you still want to proceed with the import, manually change the UUID or email address to a unique value and try again.

Last modified: 2025 December 16