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XOVI AI Login Errors

Problem

After clicking Log in to XOVI AI on an active XOVI AI service’s Products/Services page, a client sees the following error:

The link is temporarily unavailable. Try again later or contact support.

Cause

The WebPros Partner addon module retrieves the license’s activation link from Manage2’s XMLlicenseInfo.cgi endpoint. This error occurs when that request does not return a usable link, which typically happens due to one of the following reasons:

  • The request to Manage2 timed out (the module allows up to 20 seconds).
  • The license has no activation link available (for example, the license is not Active).

To find the cause, review the Module Log at Configuration () > System Logs for the button:xoviLogin action and the response that Manage2 returned. The client’s Activity Log also records a single line noting whether the redirect succeeded or failed, but it does not include the activation URL or code.

Solution

To resolve this error:

  1. Review the Module Log entry for the button:xoviLogin action to confirm whether Manage2 timed out or returned no activation link.
  2. In Manage2, confirm that the license is Active.
  3. Ask the client to click Log in to XOVI AI again.

If the error persists, contact WHMCS Technical Support.

troubleshooting troubleshooting-article addon-modules webpros-partner

Last modified: 2026 July 21