Set a User Password Manually
If a user loses their password, you can manually change it for them. This lets you set the new password yourself without requiring any action from your customer.
- For steps to reset a user password, see Reset a User Password.
- For steps to reset an admin password, see Reset an Admin Password.
Set a User Password Manually
To change a user password:
1. Go to the Users tab.
Go to the Users tab in the client profile.
2. Select Change Password.
Click the arrow corresponding to the user in the Actions column and select Change Password.
3. Enter the new password.
Enter a new password for the user.
Passwords must be at least 12 characters long by default (an administrator may require more, up to a maximum of 64) and contain at least one letter and one number. We also recommend including symbols and both uppercase and lowercase letters.
New passwords cannot match any of the user’s most recently used passwords.
4. Save the changes.
Click Save.
Last modified: 2026 September 30