https://docs.whmcs.com/9-1/tags/admins/Recent content in admins onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/admins/admins/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admins/Covers creating and managing administrator users, sending and tracking admin invites, assigning support departments, the Full/Sales/Support Only default administrator roles, the Cancel/Create/Configure/Delete/List/Manage/View permission categories, limiting access to a specific addon module, and two-factor authentication.https://docs.whmcs.com/9-1/clients/security-questions/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/security-questions/Covers adding and disabling security questions at Configuration > System Settings > Security Questions, users setting up or updating their question and answer under Hello, Name! > Security Settings in the Client Area, and admins removing a user’s question via Manage User’s Disable Security Question setting.https://docs.whmcs.com/9-1/getting-started/the-admin-area/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/getting-started/the-admin-area/Details the Admin Area’s default Blend template, top navigation and sidebar menus, global search and Advanced Search features, the dashboard, 13 supported admin languages, and the admin directory rename recommendation for self-hosted installations.https://docs.whmcs.com/9-1/admins/admin-tools/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tools/Covers the Admin Area calendar (adding one-time and recurring events, display filters), the My Notes feature and Full Administrator access to other admins’ notes, and creating and assigning to-do list items with due dates and statuses.https://docs.whmcs.com/9-1/admins/notifications/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/notifications/Covers configuring Slack and Email notification providers, creating notification rules with events and conditions, enabling/editing/duplicating/deleting rules, and self-hosted customization using the NotificationPreSend hook and the TriggerNotificationEvent API function for custom events.https://docs.whmcs.com/9-1/admins/my-account/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/my-account/Lists the My Account fields an admin can edit: name and email, support ticket notification checkboxes by department, support ticket signature, private notes, Admin Area template and language, two-factor authentication, analytics tracking consent, and password change with confirmation.https://docs.whmcs.com/9-1/admins/admin-tutorials/accept-an-admin-invitation/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/accept-an-admin-invitation/Walks through accepting a seven-day admin invitation email, setting a username and password, and next steps like configuring My Account settings, two-factor authentication, and getting familiar with the support system, client profiles, and reports.https://docs.whmcs.com/9-1/admins/admin-tutorials/add-an-admin/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/add-an-admin/Walks through creating a new admin account: selecting an administrator role, entering name and email, setting credentials manually or sending a seven-day invite link, assigning support departments and ticket notifications, and adding a signature, template, and language.https://docs.whmcs.com/9-1/admins/admin-tutorials/add-or-edit-an-administrator-role/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/add-or-edit-an-administrator-role/Explains creating or editing an administrator role, the Cancel, Create, Configure, Delete, List, Manage, and View permission categories, restricting report access, and selecting which system email types the role receives.https://docs.whmcs.com/9-1/admins/admin-tutorials/configure-an-admin-avatar/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/configure-an-admin-avatar/Explains finding the admin’s account email in My Account, registering a matching Gravatar profile image, and refreshing the Admin Dashboard so the avatar appears in the Staff Online widget and Account menu.https://docs.whmcs.com/9-1/admins/admin-tutorials/disable-admin-notifications/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/disable-admin-notifications/Lists example system notification emails (Daily Cron Job Activity Report, Domain Synchronisation Cron Report, License Limit Near/Reached/Exceeded, and similar) and explains disabling them by unchecking System Emails in an administrator role’s Email Messages settings.https://docs.whmcs.com/9-1/admins/admin-tutorials/disable-an-admin/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/disable-an-admin/Gives the steps to disable an admin account by editing the admin at Administrator Users and checking the Disable setting, which blocks login and removes them from report output.https://docs.whmcs.com/9-1/admins/admin-tutorials/edit-an-admin/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/edit-an-admin/Explains editing an existing admin’s administrator role, name, email, username, password, support department assignments, signature, notes, template, and language from Administrator Users, including username and password requirements.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/expired-admin-invite-links/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/expired-admin-invite-links/Explains that admin invite link errors occur because links expire after seven days, resending invalidates the prior link, and deleting a pending invite invalidates its link, and gives the fix: resend the invitation to generate a new seven-day link, checking the Activity Log for invite history.https://docs.whmcs.com/9-1/admins/admin-tutorials/log-in-to-the-admin-area/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/log-in-to-the-admin-area/Covers WHMCS Cloud and self-hosted login prerequisites, the login URL and credential steps, the optional Remember Me setting for an independent 30-day session per device (up to 5 devices, oldest evicted beyond that) revoked on logout, signing in without Remember Me, or a password change, and post-login steps like the Getting Started Wizard.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-length-out-of-range/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-length-out-of-range/Covers the Activity Log entry WHMCS writes when a stored Minimum Password Length value falls outside its permitted range of 12 to 64, and the fix: set a value within range on the Security tab.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-rejected-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-rejected-errors/Covers the rare Admin Area login error “You cannot use that password. Choose a different password.”, caused by a stored admin password that does not meet the minimum password policy and so cannot be upgraded to bcrypt during login, and the fix: set a new compliant password from My Account or a password reset.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-reuse-depth-out-of-range/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-reuse-depth-out-of-range/Covers the Activity Log entry WHMCS writes when a stored Password Reuse Limit value falls outside its permitted range of 4 to 40, and the fix: set a value within range on the Security tab.https://docs.whmcs.com/9-1/admins/admin-tutorials/resend-an-admin-invite/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/resend-an-admin-invite/Explains resending an expired seven-day admin invitation link from the Pending Invites list at Administrator Users using the Resend Invitation icon, which invalidates the previous link.https://docs.whmcs.com/9-1/admins/admin-tutorials/reset-an-admin-password/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/reset-an-admin-password/Covers using the Forgot your password link, re-enabling it via the DisableAdminPWReset setting in tblconfiguration, and manually resetting a password in the tbladmins database table with MD5 hashing when the reset email fails to send.https://docs.whmcs.com/9-1/system/authentication/authentication-tutorials/enable-2fa-for-admins/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/authentication/authentication-tutorials/enable-2fa-for-admins/Provides the six-step process for an admin to enable Time-Based Token 2FA from My Account, including scanning the QR code, entering the authenticator app code, and recording the backup code.https://docs.whmcs.com/9-1/system/authentication/authentication-tutorials/log-in-without-a-backup-code/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/authentication/authentication-tutorials/log-in-without-a-backup-code/Gives the SQL command to clear the authmodule and authdata fields in the tbladmins database table for a self-hosted installation, letting a locked-out admin log in without 2FA and reconfigure it on a new device.https://docs.whmcs.com/9-1/system/authentication/authentication-tutorials/log-in-without-a-token/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/authentication/authentication-tutorials/log-in-without-a-token/Explains the 16-character backup code format, then gives separate step-by-step logins using the Login using Backup Code link for the Admin Area and Client Area, plus how an admin disables 2FA afterward via My Account.