https://docs.whmcs.com/9-1/tags/email-sending/Recent content in email-sending onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/failed-recipients/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/failed-recipients/Explains that the following recipients failed error is usually due to a misaddressed email, and lists locations to check for invalid or malformed addresses: the client’s Profile and Contacts tabs, BCC in General Settings > Mail, Copy To in Email Templates, and the Administrator Users list.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/message-body-empty-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/message-body-empty-errors/Explains that the Message Body Empty error results from a syntax error blocking the email from sending, instructs checking System Logs for Smarty Error entries at the time of sending, and gives steps to edit and correct the affected email template at Configuration > System Settings > Email Templates.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/no-recipients-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/no-recipients-errors/Explains that the No recipients provided for message error, for example on a Product Welcome Email, occurs when the client opted out of that email type via Email Notification preferences, and instructs enabling the relevant preference, such as Product Emails, in the client’s Profile or Contacts tab.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/sendemail-sending-failure/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/sendemail-sending-failure/Lists which email template types the SendEmail API command supports (General, Invoice, Support, Product, Domain, Affiliate) versus unsupported types (User, Invite, Notification, Admin) that trigger a “Sending Failed. Please see documentation.” error, and gives steps to recreate the template as a supported type and update the messagename parameter.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/smtp/sender-verify-failed-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/smtp/sender-verify-failed-errors/Covers the “Sender Verify Failed” error during email sending or ticket reply importing, caused by a sending address that is invalid or missing on the SMTP server, with steps to cross-check cPanel Email Accounts against the Email Address field in General Settings > General, or the From Address in General Settings > Mail for ticket imports.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/sending-aborted-by-hook/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/sending-aborted-by-hook/Details how to trace an “Email Send Aborted By Hook” error to the responsible custom hook file by enabling Hooks Debug Mode in General Settings > Other, reproducing the error, and reviewing the Activity Log for the Hook File Loaded and Attempting to load hook file entries.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/sending-aborted-configuration/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/sending-aborted-configuration/Identifies the “Email sending aborted by configuration” error as caused by the Disable Email Sending setting being turned ON in General Settings > Mail, and directs users to turn it OFF to resume sending, noting the setting change is logged.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/sending-aborted-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/sending-aborted-errors/Attributes the generic “Email sending aborted.” error to a file path misconfiguration in Storage Settings and instructs updating the settings at Configuration > System Settings > Storage Settings to resolve it.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/smarty-policy-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/smarty-policy-errors/Explains that the “Smarty Error: Not allowed by security policy” log entry occurs when an email template contains advanced code blocked by the default email security policy, and directs reviewing the template code in System Settings > Email Templates and adding a policy exception to allow it.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/undisclosed-recipients/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/undisclosed-recipients/Covers admin emails sent with duplicate To headers, including one addressed to undisclosed-recipients, caused by the admin’s email address appearing in both the To and BCC Messages fields in General Settings > Mail, with the fix of removing the duplicate admin address from BCC Messages.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/unsent-general-emails/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/unsent-general-emails/Walks through diagnosing unsent general emails like client sign-up or order confirmations by checking disabled email templates, custom action hooks in includes/hooks and modules/addons, the Email Message Log, and the Activity Log, and notes that Password Reset templates never CC/BCC or log message content.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/unsent-ticket-notifications/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/unsent-ticket-notifications/Lists checks for unsent support ticket notification emails to staff, including Enable Ticket Notifications and Support Emails settings under Administrator Users/Roles, disabled templates in Email Templates, the Disable Reply Email Logging setting in General Settings > Support, and reviewing System Logs for send errors.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/unsent-welcome-emails/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/unsent-welcome-emails/Covers four causes of unsent product welcome emails: a failed provisioning module Create command, an email template syntax error, no provisioning module configured (fixable with the Auto Release module), and no welcome email selected in the product’s Details tab under Products/Services.