https://docs.whmcs.com/9-1/tags/escalation/Recent content in escalation onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/support/ticket-actions/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/ticket-actions/Covers scheduled ticket actions and their available action types, statuses (Scheduled, Completed, Cancelled, Failed), options for unscheduling after ticket updates, execution order and retry behavior via the system cron, the Close Inactive Tickets automation setting, configuring escalation rules by department, status, or priority, and merge field support in escalation and scheduled replies.https://docs.whmcs.com/9-1/support/ticket-statuses/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/ticket-statuses/Lists the four core ticket statuses (Open, Answered, Customer-Reply, Closed) plus the customizable On Hold and In Progress statuses, and details the Status Color, Include in Active Tickets, Include in Awaiting Reply, Auto Close, and Sort Order attributes for custom statuses.https://docs.whmcs.com/9-1/system/automation/automation-settings/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/automation/automation-settings/Documents every setting on the Automation Settings page across Scheduling, Automatic Module Functions (suspension/unsuspension/termination days), Billing Settings (invoice generation, payment reminders, late fees, auto cancellation), Payment Capture Settings, Currency Auto Update, Domain Reminder and Sync Settings, Support Ticket Settings, Data Retention Settings, and Miscellaneous client-status automation.https://docs.whmcs.com/9-1/system/general-settings/general-settings-support/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/general-settings/general-settings-support/Documents Support Module, Support Ticket Mask Format codes, Ticket Reply List Order, Ticket Reply Email Limit, Knowledgebase Suggestions, Attachment Thumbnail Previews, Support Ticket Rating, Auto Add Carbon Copy Recipients, Prevent Email Reopening, Update Last Reply Timestamp, Allowed File Attachment Types, and Allow Insecure Imports settings.https://docs.whmcs.com/9-1/system/automation/system-cron/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/automation/system-cron/Lists the cron.php and pop.php cron task commands, the crons directory location, the all/do/help/list/skip arguments and -F/-v/–email-report/-V/–no-ansi/-h options, the full table of individual task flags (such as –CreateInvoices, –AutoSuspensions, –DatabaseBackup) with their frequencies, and how to schedule custom task runs or invoke cron via HTTP GET request, which WHMCS blocks by default unless the caller’s IP address or CIDR range is on the Cron HTTP Access Restriction allowlist.https://docs.whmcs.com/9-1/clients/client-profile/tickets-tab/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/client-profile/tickets-tab/Covers the paginated ticket list with open date, department, subject, and status, the Open New Ticket action, real-time search and filter by subject or status, and the Statistics panel showing ticket counts by month and year.