https://docs.whmcs.com/9-1/tags/knowledgebase/Recent content in knowledgebase onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/support/support-tools/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/support-tools/Surveys the Announcements, Downloads, Knowledgebase, Support Tickets, and Network Issues features under Support, and explains Search Engine Friendly URLs for knowledgebase, announcement, download, and product pages.https://docs.whmcs.com/9-1/support/knowledgebase/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/knowledgebase/Covers creating categories and articles, setting Views, Votes, Display Order, Private status, and Tags on articles, uploading images with storage settings, adding Multi-Lingual Translations, and enabling Knowledgebase Suggestions (requiring five articles of 30+ words) that use MySQL full text search.https://docs.whmcs.com/9-1/support/knowledgebase-tutorials/add-a-knowledgebase-article/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/knowledgebase-tutorials/add-a-knowledgebase-article/Steps through adding a knowledgebase article via the Add Article tab, selecting one or more categories, setting Views, Votes For, Total, and Display Order, marking it Private, adding tags, and entering HTML or rich-text content.https://docs.whmcs.com/9-1/support/knowledgebase-tutorials/add-a-knowledgebase-category/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/knowledgebase-tutorials/add-a-knowledgebase-category/Steps through adding a knowledgebase category via the Add Category tab, entering a display name and description, and optionally checking Check to Hide to restrict the category to admins in the Admin Area.https://docs.whmcs.com/9-1/support/knowledgebase-tutorials/enable-knowledgebase-suggestions/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/knowledgebase-tutorials/enable-knowledgebase-suggestions/States the minimum content requirement of five articles with at least 30 words each, then steps through enabling the Knowledgebase Suggestions checkbox in the Support tab of General Settings so relevant articles display while customers draft a support ticket.https://docs.whmcs.com/9-1/system/general-settings/general-settings-support/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/general-settings/general-settings-support/Documents Support Module, Support Ticket Mask Format codes, Ticket Reply List Order, Ticket Reply Email Limit, Knowledgebase Suggestions, Attachment Thumbnail Previews, Support Ticket Rating, Auto Add Carbon Copy Recipients, Prevent Email Reopening, Update Last Reply Timestamp, Allowed File Attachment Types, and Allow Insecure Imports settings.