https://docs.whmcs.com/9-1/tags/licensing/Recent content in licensing onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/troubleshooting/troubleshoot-installation/troubleshooting-installation/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-installation/troubleshooting-installation/Indexes installation-related troubleshooting articles and links to General Troubleshooting for display and access issues and to Troubleshooting Updates for problems following a version upgrade.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/troubleshooting-licensing/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/troubleshooting-licensing/Serves as an index of licensing error troubleshooting articles and points to separate guides for the cPanel Licensing Addon and control panel licensing issues within hosting modules.https://docs.whmcs.com/9-1/troubleshooting/general-troubleshooting/curl-couldnt-connect-to-host-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/general-troubleshooting/curl-couldnt-connect-to-host-errors/Addresses “Curl Error - Couldn’t connect to host (7)” and “Curl Error: Connection refused - Code 7” messages caused by a firewall blocking port 443 or an IP address not whitelisted with the domain registrar, with fixes to open inbound/outbound ports and whitelist the WHMCS server IP found under License Information for the domain sync task.https://docs.whmcs.com/9-1/troubleshooting/general-troubleshooting/curl-couldnt-resolve-host-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/general-troubleshooting/curl-couldnt-resolve-host-errors/Covers “Curl Error - Couldn’t resolve host (6)” and the server command variant, caused by DNS failing to resolve the WHMCS licensing server or a product lacking an associated hosting server, with checks of the server/server group settings under Products/Services and Servers plus DNS and zone file verification.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/invalid-license-api-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/invalid-license-api-errors/Explains that the Your license key is invalid API error occurs when a license check runs from a non-web context like a CLI script or cron with a mismatched outbound IP, with steps to confirm the context, calling method, and IP mismatch, and recommending remote HTTP requests to api.php instead of the localAPI helper.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/invalid-license-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/invalid-license-errors/Covers the License Invalid error at Admin Area login caused by an incorrect license key in configuration.php or an unreissued license after moving the installation, with steps to verify the $license value against the issued key and reissue it via Services > My Licenses or through the hosting provider.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/invalid-licenses-on-hostgator/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/invalid-licenses-on-hostgator/Covers HostGator’s Invalid License error caused by HostGator changing the account’s Home Directory (for example /home/username to /home2/username), with steps to reissue the license, retest Storage Settings configurations, migrate or switch storage locations, and adjust the Temporary Path.https://docs.whmcs.com/9-1/system/license-information/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/license-information/Covers using Force License Update and Change License Key at Help > License Information, viewing license key, type, valid domains, directories, and addons, and how the seven-day remote verification cycle and three-day grace period keep the Admin Area licensed while the Client Area stays online even with an invalid license.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-installation/license-key-required-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-installation/license-key-required-errors/Covers the install.php step 3 “A license key is required” error caused by a PHP sessions misconfiguration, with steps to upload and run test_sessions.php, confirm the session counter increments on refresh, check session.save_path is writable, and resolve PHP misconfigurations before restarting installation.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/no-connection-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-licensing/no-connection-errors/Covers the No Connection admin login error caused by cURL or DNS problems, with steps to test connectivity via login.php?conntest=1 against a.licensing.whmcs.com, verify DNS for whmcs.com, and a PHP 7 workaround for restrictive shared or reseller hosting.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-ssl/outdated-root-ca-bundles/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-ssl/outdated-root-ca-bundles/Explains SSL errors when connecting to the WHMCS licensing server, caused by missing or outdated root CA bundle files on the server, with the fix of updating the server’s CA bundles.https://docs.whmcs.com/9-1/addon-modules/software-licensing/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/addon-modules/software-licensing/Covers activation settings (Public License Verification Tool, Maximum Allowed Reissues, Auto Logs Prune), module command license statuses (Reissued, Suspended, Active, Expired), Support/Updates addons, and integrating the check_license function into a licensed product.https://docs.whmcs.com/9-1/addon-modules/webpros-partner/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/addon-modules/webpros-partner/Details activation, product setup, ordering/provisioning, and client-area management for the WebPros Partner addon module’s cPanel license and WebPros Cloud services such as WHMCS Cloud, Nova, WP Squared Cloud, and Riva, including license/group/package management, autoscaling, and the Product Configuration Drift banner.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/e-invoicing/e-invoicing-license-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/e-invoicing/e-invoicing-license-errors/License errors in the E-Invoicing addon module appear as License validation failed, Your license is suspended, or a Validating license state that never resolves, and they stop invoice export and status updates. The article explains that these are caused by an incorrect License ID or License Key (often after a license transfer or a license key reissue), a WebPros-suspended or lapsed subscription, or a server that cannot reach the e-invoicing service over outbound HTTPS on port 443, and gives the steps to retrieve the credentials from the Manage tab of the E-Invoicing license under Services > My Products & Services on WHMCS.com, re-enter them in the addon module settings after a reissue invalidates the previous key, check or renew the subscription, and confirm outbound connectivity.https://docs.whmcs.com/9-1/system/system-tutorials/force-a-license-update/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/system-tutorials/force-a-license-update/Gives the three-step process to click Force License Update at Help > License Information and then re-log in to refresh newly purchased addon modules or licensing changes.https://docs.whmcs.com/9-1/system/system-tutorials/move-whmcs-to-a-new-server/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/system-tutorials/move-whmcs-to-a-new-server/Lists the eleven-step server migration process: disabling the old cron, backing up and restoring the database, transferring files, updating DNS, reissuing the license via the WHMCS Member Area, updating the WHMCS System URL, and checking cron jobs, payment gateway callbacks, email forwarders, and redirect URIs before deleting the old files.https://docs.whmcs.com/9-1/system/system-tutorials/move-whmcs-to-a-new-subdomain/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/system-tutorials/move-whmcs-to-a-new-subdomain/Lists the steps to move installation files, reissue the license, update Domain/Logo URL/WHMCS System URL on the General tab, update configuration.php, verify Storage Settings paths, update the crons/config.php cron path, and refresh hardcoded links, email templates, and predefined replies for the new subdomain.https://docs.whmcs.com/9-1/products/service-tutorials/update-the-recurring-amount/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/products/service-tutorials/update-the-recurring-amount/Gives the steps to set Recalculate on Save to ON for a service in the client’s Products/Services tab and save, which recomputes the Recurring Amount after actions like an expired WebPros Partner license.