https://docs.whmcs.com/9-1/tags/live-chat/Recent content in live-chat onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/troubleshooting-addon-modules/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/troubleshooting-addon-modules/Indexes addon module troubleshooting links grouped by area: General Errors and Issues, cPanel Licensing, ImportAssist (including the import log location), Live Chat, Nova Cloud: Prompt First, Software Licensing Addon, Theme Editor, and Translation Editor.https://docs.whmcs.com/9-1/addon-modules/live-chat/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/addon-modules/live-chat/Covers downloading, installing, and logging in to the Live Chat addon, first-login settings, desktop and mobile client requirements, upgrading, uninstalling, and embedding chat tracking code on pages outside WHMCS.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-connection-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-connection-errors/Explains Live Chat login connection errors caused by misconfigured file or folder permissions, and the fix: set /modules/livehelp/xml/WebService.php to 644 permissions (stricter under suPHP or suEXEC), restrict file access to the web server account, and check the browser network console for further detail.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-display-issues/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-display-issues/Explains Live Chat display issues (blank chat windows, nonfunctional buttons) and the error The requested content cannot be loaded, caused by the system being unable to create the template cache, and the fix: ensure the /modules/livehelp/templates_c/ directory exists and set its permissions to 755, 775, or 777 in order.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-login-and-license-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-login-and-license-errors/Explains the Live Chat License Invalid error and login failures, caused by WHMCS not yet recognizing the addon purchase, and the fix: force a WHMCS license update.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-server-or-host-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-server-or-host-errors/Explains the Live Chat Incorrect Server/Host error, caused by accessing a URL where the Live Help installation does not exist, and the fix: use the correct Live Chat server URL.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-smtp-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/live-chat/live-chat-smtp-errors/Explains why Live Chat cannot send email over SMTP: it uses the PHP mail() function regardless of the WHMCS Mail Provider setting, and the fix requires following ChatStack’s separate SMTP authentication setup steps.