https://docs.whmcs.com/9-1/tags/password-resets/Recent content in password-resets onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/clients/client-profile/summary-tab/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/client-profile/summary-tab/Covers the Actions toggles (Exempt From Tax, Auto CC Processing), Pay Methods management, Invoices/Billing statistics and Create Invoice/Add Funds Invoice actions, Other Actions including Merge Client Accounts, Close and Delete Account, Export Client Data, and the Services/Addons/Domains/Quotes lists with Status Filter and Bulk Actions like Invoice Selected Items and Delete Selected Items.https://docs.whmcs.com/9-1/clients/managing-users/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/managing-users/Describes the Manage Users list showing ID, name, email, Two-Factor Authentication and security question status icons, and the Manage User, Send Password Reset Email, and Change Password actions available from the Actions column.https://docs.whmcs.com/9-1/clients/client-profile/profile-tab/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/client-profile/profile-tab/Lists account fields (Email Address, Payment Method, Currency, Status, Client Group, Email Notifications), the Marketing Opt-In Consent History view, and per-client settings including Late Fees, Overdue Notices, Tax Exempt, Separate Invoices, Disable CC Processing, Marketing Emails Opt-in, Status Update, and Allow Single Sign-On.https://docs.whmcs.com/9-1/clients/client-management-tutorials/reset-a-user-password/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/client-management-tutorials/reset-a-user-password/Explains the self-service password reset flow via Forgotten Password on the login form, the two-hour validity of the confirmation link, and the SQL query against tblusers to force a reset on a self-hosted installation by clearing a user’s password and token fields.https://docs.whmcs.com/9-1/clients/security-questions/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/security-questions/Covers adding and disabling security questions at Configuration > System Settings > Security Questions, users setting up or updating their question and answer under Hello, Name! > Security Settings in the Client Area, and admins removing a user’s question via Manage User’s Disable Security Question setting.https://docs.whmcs.com/9-1/clients/client-management-tutorials/set-a-user-password-manually/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/client-management-tutorials/set-a-user-password-manually/Gives steps to manually set a user’s password from the Users tab of the client profile by selecting Change Password from the Actions column dropdown, entering the new password, and clicking Save.https://docs.whmcs.com/9-1/clients/client-profile/users-tab/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/clients/client-profile/users-tab/Covers associating a user via invitation, Resend Invite and Cancel Invite, the Manage User action for editing name, email, permissions, and security questions, resetting or changing a user password via the Actions column, and revoking a user’s access to the client.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/invalid-reset-link-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/invalid-reset-link-errors/Covers the password reset error “The reset link you have followed is invalid. Please try again,” caused by the WHMCS System URL setting not matching the URL used to access the reset page, and the fix: align the URL with the System URL setting in General Settings.https://docs.whmcs.com/9-1/admins/admin-tutorials/log-in-to-the-admin-area/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/log-in-to-the-admin-area/Covers WHMCS Cloud and self-hosted login prerequisites, the login URL and credential steps, the optional Remember Me setting for an independent 30-day session per device (up to 5 devices, oldest evicted beyond that) revoked on logout, signing in without Remember Me, or a password change, and post-login steps like the Getting Started Wizard.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-length-out-of-range/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-length-out-of-range/Covers the Activity Log entry WHMCS writes when a stored Minimum Password Length value falls outside its permitted range of 12 to 64, and the fix: set a value within range on the Security tab.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-rejected-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-rejected-errors/Covers the rare Admin Area login error “You cannot use that password. Choose a different password.”, caused by a stored admin password that does not meet the minimum password policy and so cannot be upgraded to bcrypt during login, and the fix: set a new compliant password from My Account or a password reset.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-reuse-depth-out-of-range/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/password-reuse-depth-out-of-range/Covers the Activity Log entry WHMCS writes when a stored Password Reuse Limit value falls outside its permitted range of 4 to 40, and the fix: set a value within range on the Security tab.https://docs.whmcs.com/9-1/admins/admin-tutorials/reset-an-admin-password/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/admins/admin-tutorials/reset-an-admin-password/Covers using the Forgot your password link, re-enabling it via the DisableAdminPWReset setting in tblconfiguration, and manually resetting a password in the tbladmins database table with MD5 hashing when the reset email fails to send.https://docs.whmcs.com/9-1/system/general-settings/general-settings-security/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/system/general-settings/general-settings-security/Documents Email Verification, Captcha Form Protection and Captcha Type options (Default, reCAPTCHA v2/v3, hCaptcha) with their Site/Secret Key and score threshold fields, Auto Generated Password Format, Minimum Password Length and Password Reuse Limit (with their PCI DSS-mandated lower limits of 12 and 4), Minimum User Password Strength, Failed Admin Login Ban Time, Whitelisted IPs, Trusted Proxies, Proxy IP Header, API IP Access Restriction, CSRF Token settings, and the Cron HTTP Access Restriction allowlist that gates direct HTTP requests to crons/cron.php.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/unsent-general-emails/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-email/unsent-general-emails/Walks through diagnosing unsent general emails like client sign-up or order confirmations by checking disabled email templates, custom action hooks in includes/hooks and modules/addons, the Email Message Log, and the Activity Log, and notes that Password Reset templates never CC/BCC or log message content.