https://docs.whmcs.com/9-1/tags/predefined-replies/Recent content in predefined-replies onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/support/support-tickets/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/support-tickets/Covers opening, pinning, searching, and viewing tickets, replying with predefined replies, merge fields, attachments, and billable items, collision detection, ticket reply badges, editing ticket information, splitting and merging tickets, Prevent Client Closure, automated ticket actions, notification recipients by action, and ticket reply ratings and feedback requests.https://docs.whmcs.com/9-1/support/predefined-replies/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/predefined-replies/Explains creating predefined reply categories via Add Category and individual replies via Add Predefined Reply, previewing formatted messages, editing existing replies, and using the Markdown editor and merge fields within reply text.https://docs.whmcs.com/9-1/support/support-tutorials/add-a-predefined-reply/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/support-tutorials/add-a-predefined-reply/Steps through creating a predefined reply category via Add Category, adding a reply within it using Add Predefined Reply and Add Article, entering the reply message with Available Merge Fields, and saving the changes.https://docs.whmcs.com/9-1/support/support-tutorials/use-a-predefined-reply/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/support/support-tutorials/use-a-predefined-reply/Steps through inserting a predefined reply into a ticket via Insert Predefined Reply, selecting the category and reply name, editing the inserted text, and clicking Reply to send it.