https://docs.whmcs.com/9-1/tags/whmcs-cloud/Recent content in whmcs-cloud onHugo -- gohugo.iohttps://docs.whmcs.com/9-1/troubleshooting/troubleshoot-whmcs-cloud/troubleshooting-whmcs-cloud/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-whmcs-cloud/troubleshooting-whmcs-cloud/Index page for troubleshooting issues specific to WHMCS Cloud installations.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/importassist/cloud-importassist-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-addon-modules/importassist/cloud-importassist-errors/Explains the WHMCS Cloud ImportAssist error Unable to connect to the database, caused by firewall or MySQL settings blocking access, and lists fixes: allowlist the region’s CIDR ranges (given for five WHMCS Cloud zones), enable remote MySQL access, fix user host restrictions, disable require_secure_transport, and test port 3306 connectivity.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-whmcs-cloud/missing-features-on-whmcs-cloud/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-whmcs-cloud/missing-features-on-whmcs-cloud/Explains why Database Backups, Storage Settings, and Update WHMCS permissions and interfaces are unavailable on WHMCS Cloud installations, attributing it to WHMCS Cloud automatically managing those functions, and confirms this is expected behavior.https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/oops-access-denied-errors/Mon, 01 Jan 0001 00:00:00 +0000https://docs.whmcs.com/9-1/troubleshooting/troubleshoot-authentication/oops-access-denied-errors/Covers the “Oops! Access Denied - Forbidden” error, caused by missing administrator role permissions, a missing account owner password blocking Login as Owner, or restricted WHMCS Cloud features, and fixes: assign permissions in Administrator Roles or reset the owner’s password via email, SQL, or manual reset.