WebPros Partner Provisioning Errors

Problem

While working with the WebPros Partner addon module, a new order fails to provision. The client sees a provisioning error:

Provisioning Error: This service is not provisioned yet.

In the Admin Area, the service displays a provisioning error notice on the Products/Services tab in the client profile.

Cause

This issue occurs when Manage2 cannot create the license or service. Common reasons include:

  • The selected License Package does not match the product’s Service Type.
  • The Manage2 group does not have permission to provision the selected product type.
  • Your Manage2 account has reached its license quota.
  • Manage2 rejected the API credentials that you entered in the WebPros Partner addon module. Manage2 requires the API Password, not your WebPros Account password.
  • Manage2 is unavailable or does not respond within 60 seconds.

Troubleshooting

The system records Module Create Failed and the error message in the Activity Log at Configuration () > System Logs.

To find the cause, review the Module Log at Configuration () > System Logs for webpros_partner entries. The log entry will include the failed action and the response that Manage2 returned.

Solution

To resolve this issue, perform the steps for the cause below:

Service Type or License Package Mismatch

To resolve this issue:

  1. Go to Configuration () > System Settings > Products/Services.
  2. Edit the product and select the Module Settings tab.
  3. Confirm that the Service Type and License Package match.
  4. In Manage2, confirm that the group can provision the selected product type and that your account has available licenses.

Rejected Manage2 Credentials

If Manage2 rejected your credentials, reset them in the addon module:

  1. Go to Addons > WebPros Partner.
  2. Choose the Settings tab and click Logout.
  3. Log in again with your Manage2 username and API password, not your WebPros Account password.

Automatic Provisioning Failures

If the service failed during automatic provisioning, provision the license again:

  1. Go to the service in the Products/Services tab in the client profile.
  2. Click Create in the Module Commands section.

The system does not retry a failed creation automatically. If the service still shows an error, terminate it and then provision it again.

troubleshooting troubleshooting-article addon-modules provisioning webpros-partner

Last modified: 2026 October 7