Password Length Range Messages

Problem

You see the following entry in the Activity Log at Configuration () > System Logs:

Configured minimum password length "<value>" is outside the permitted range 12 to 64. Using 12.

Cause

The stored value for the Minimum Password Length setting in the Security tab at Configuration () > System Settings > General Settings is outside its permitted range.

This can occur if something outside of the Admin Area changes the value. For example, something edited the WHMCS database directly, or a migration or restored backup changed the value.

If this occurs, WHMCS ignores the out-of-range stored value and uses 12 (the PCI DSS-mandated minimum) instead. The entry will recur in the log until you correct the value.

Solution

To resolve this issue:

  1. Go to the Security tab at Configuration () > System Settings > General Settings.
  2. Set Minimum Password Length to a whole number that is between 12 and 64.
  3. Click Save Changes.
troubleshooting troubleshooting-article admins password-resets

Last modified: 2026 September 30