Troubleshooting MarketConnect
If you encounter errors or issues while working with MarketConnect services or promotions, see the sections below to start troubleshooting and resolve the issue.
- For more information, see MarketConnect.
- For general steps to troubleshoot problems in WHMCS, see Start Troubleshooting.
General MarketConnect Issues
You may encounter the following common issues:
| Error or Issue | Cause | More Information |
Landing pages are not displaying for active MarketConnect products. Instead, you see a 404 Page Not Found error or a different page (for example, the WHMCS index page). | There is a problem with mod_rewrite rules, redirects in the .htaccess file, or your Friendly URLs setting. | MarketConnect 404 Errors |
Error attempting to provision MX/SPF Record Changes | WHMCS cannot find an account or subscription matching the domain on its configured server, because the domain does not exist on that server or the service points at the wrong server. | MX and SPF Record Errors |
| MarketConnect service promotions do not automatically display during the order process for applicable services. | You have disabled MarketConnect promotions or the MarketConnect addons are not correctly associated with your products. | Promotion Display Issues |
Nova Cloud
For more information, see Nova Cloud.
You may encounter the following common issues:
| Error or Issue | Cause | More Information |
Nova Cloud: License External ID capture hook failed or Nova Cloud: Unable to store the License External ID for service | The Nova Cloud: Prompt First addon module could not read the Nova Cloud order’s status after provisioning, so it could not capture the service’s License External ID value. | Nova Cloud License External ID Errors |
The service license is suspended. Please contact support. or a similar Nova Cloud license message. | The customer’s Nova Cloud license is suspended, expired, terminated, missing, or invalid, or the system rejected the customer’s credentials. | Nova Cloud License State Errors |
Nova Cloud: Deep-link handling failed: <error> | An error occurred while the addon module was resolving the identifier that Nova returned from an upgrade or login redirect. | Nova Cloud Deep-Link Failures |
SSL Certificates
For more information, see SSL Certificates.
You may encounter the following common issues:
| Error or Issue | Cause | More Information |
Standard DCV Polling — The Instant Issuance token is not deployable | The server’s control panel could not deploy a certificate using Instant Issuance. | Instant Issuance Deployment Errors |
Standard DCV Polling — The Instant Issuance token could not be acquired | MarketConnect failed to provide an Instant Issuance token. | Instant Issuance Not Acquired Errors |
Standard DCV Polling | Instant Issuance failed due to another unspecified error. | Instant Issuance Unspecified Errors |
Standard DCV Polling — DigiCert could not validate the Instant Issuance token | DigiCert™ could not resolve the domain, could not find a required file, or found unexpected contents in a required file. | Instant Issuance Validation Errors |
Key Generation Failed: (XID xxxxxx) You do not have the feature “sslmanager” | The cPanel hosting account does not have the required SSL/TLS-related permissions. | Key Generation Failed Errors |
| The SSL certificates that you sell through WHMCS MarketConnect are not successfully provisioning. | This issue may be due to the product’s module configuration or the order configuration. | SSL Provisioning Issues |
Last modified: 2026 September 25