Problem #

A client completes a payment in BitPay, but WHMCS never records it.

You may also see a related error at Billing > Gateway Log. For more information about these errors, see BitPay Token Errors.

Cause #

Your POS Token value was invalid when BitPay sent the callback (for example, during a token rotation). In this scenario, the module acknowledges the callback but can’t process the payment. BitPay’s callback system does not retry an acknowledged callback.

Solution #

To resolve this issue:

1. Go to Configuration () > System Settings > Payment Gateways.
2. Find the BitPay module and confirm that POS Token contains a valid, current token. If it doesn’t, you must generate a new POS token and add it to your configuration. For steps, see BitPay Token Errors.
3. Log in to BitPay and manually resend the missed payment notification from the BitPay dashboard.

Last modified: 2026 September 30