Reset an Admin Password

If you forget your admin password for WHMCS, you can request a password reset by clicking Forgot your password? on the Admin Area login page.

If you have not forgotten your password and wish to change it, go to Account > My Account in the Admin Area.
For more information about admins in WHMCS, see Admins.

If you do not see the Forgot your password? link, it is disabled in the Security tab at Configuration () > System Settings > General Settings.

To reenable it:

  1. Log in to your database administration interface. Usually, this is phpMyAdmin in your server’s control panel.
  2. Select the WHMCS database.
  3. Browse to the tblconfiguration table.
  4. Ensure that the DisableAdminPWReset setting has a blank value.
  5. Save your changes.

There was an error sending the email. Please try again

If your system is encountering a technical error that prevents it from sending the password reset email, you can change the password directly in the database.

To do this:

  1. Log in to your database administration interface (usually phpMyAdmin via your server control panel).
  2. Select the WHMCS database.
  3. Browse to the tbladmins table.
  4. Edit the administrator account that you want to reset.
  5. Enter the new password.
  6. Make certain that the password will use MD5 hashing. In phpMyAdmin, you can do this by selecting MD5 from the Functions menu.
  7. Clear the contents of the passwordhash field.
  8. Save your changes.
To troubleshoot the problem with sending email, see Troubleshooting System Email.
password-resets admins

Last modified: October 31, 2024