SiteLock via WHMCS MarketConnect

From WHMCS Documentation

Configuration () > System Settings > MarketConnect
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This page describes a feature available in version 7.5 and above

WHMCS MarketConnect allows you to resell SiteLock Website Security services.

Supported Actions

  • Automated Provisioning of SiteLock services
  • Single Sign-On into SiteLock Dashboard from Client and Admin Areas
  • Upsells/Promotions within the client area
  • Automated Cancellation

Setup and Configuration

To activate and begin reselling SiteLock via WHMCS MarketConnect, simply navigate to Configuration () > System Settings > MarketConnect or, prior to WHMCS 8.0, Setup > MarketConnect within your WHMCS admin area and click the Activate button under the SiteLock product offering.

SiteLock Automation

When ordering SiteLock as an add-on to a Hosting or Reseller Account, WHMCS and MarketConnect fully automates the SiteLock provisioning process. This includes automated provisioning of FTP access credentials and DNS records where required.

FTP Access

The SiteLock service utilises FTP access to automatically fix infected websites.

For SiteLock plans that offer the auto-fixing service, a dedicated FTP account will be provisioned for cPanel and DirectAdmin hosting accounts and supplied to SiteLock automatically. For Plesk servers the primary account login details are used.

If FTP access is unable to be automatically provisioned successfully, the welcome email sent to the customer contains instructions for the user detailing how to set FTP credentials manually.

DNS Records

For the WAF and CDN services offered with some SiteLock plans, there are DNS record changes that have to be performed to utilise the service.

For cPanel, DirectAdmin and Plesk hosting accounts, WHMCS will attempt to do this automatically on the server.

If the automatic provisioning fails, or an external DNS service is being used, the record changes will need to be performed manually. The SiteLock Welcome Email sent to the customer following activation of the service contains instructions that detail the changes needed.

Admin Management Actions

For any SiteLock order, an Admin user is able to perform the following actions from the service management page as shown below:


  • Login to SiteLock Control Panel - Clicking this button will perform single sign-on into the SiteLock dashboard for the given website.
  • Update FTP Access Credentials - Allows you to update the FTP access credentials for the given website. This only appears for SiteLock services and addons that require FTP. To use this, update the custom field values for FTP access, click Save Changes, and then click this button to submit the new FTP details to SiteLock.

Single Sign-On to the SiteLock dashboard can also be accessed via the MarketConnect management page in Configuration () > System Settings > MarketConnect > SiteLock > Manage or, prior to WHMCS 8.0, Setup > MarketConnect > SiteLock > Manage

Client Management Actions

When logged into the Client Area, if a customer has an active SiteLock service, they will be provided with a link to Single Sign-On into the SiteLock Dashboard from where they can manage and use the SiteLock service.

Client Area Promotions

MarketConnect supports showing SiteLock promotions on the client area homepage, shopping cart and when managing a web hosting product that does not have a SiteLock service attached to it.

For more information, please refer to MarketConnect Promotions and Upsells.

Further Reading

For further help and information, please refer to our SiteLock Knowledgebase @