Web.com Site Builder via WHMCS MarketConnect

From WHMCS Documentation

WHMCS MarketConnect allows you to resell Web.com Site Builder, an unbranded high-quality website builder. When you offer this, your customers will not see the Web.com brand or WHMCS, making it appear to be a bespoke offering from your company. The websites your customers create will publish to and be hosted on your own servers.

Supported Actions

  • Automated Provisioning of new Web.com Site Builder services.
  • Single Sign-On from the Client and Admin Areas.
  • Promotions within the Client Area.
  • Automated cancellation.

Setup and Configuration

To activate and begin reselling Web.com Site Builder via WHMCS MarketConnect, go to Configuration () > System Settings > MarketConnect or, prior to WHMCS 8.0, Setup > MarketConnect within your WHMCS admin area. Locate Site Builder, click Start Selling, and then click Activate.

Site Builder Automation

When ordering Web.com Site Builder as an addon to a hosting plan, WHMCS and MarketConnect fully automate the Web.com Site Builder account setup process. This includes, for applicable actions, automation for FTP accounts, publishing, and upgrades.

For website publishing automation, the following details apply:


WHMCS will create a dedicated FTP account within cPanel for use by Web.com Site Builder and will provision the site builder account with these FTP credentials.

When a user publishes their Site Builder website, it will connect to and publish the website using these FTP credentials.


The FTP credentials will default to the domain, username, and password from the parent Plesk product with a publishing path in the httpdocs directory.


The FTP credentials will default to the domain, username, and password from the parent DirectAdmin product with a publishing path in the public_html directory.

Other Control Panels

The FTP credentials will default to the domain, username, and password of the parent product to which the Site Builder service is attached. If different, the FTP details must be updated manually (see below).

Updating FTP Publishing Credentials

FTP publishing credentials reside in custom fields that you can view and update when managing the site builder within the Admin Area.

To update the FTP publishing credentials in the Admin Area, follow the steps below:

  1. Modify the values in FTP Host, FTP Username, FTP Password and FTP Path.
  2. Click Save Changes.
  3. Click Update FTP Publishing Credentials to push the new details to Site Builder.

Admin Management Actions

For any site builder order, an admin is able to perform the following actions in the Admin Area:

  • Manage Order — Click to perform single sign-on into Site Builder for the given website.
  • Update FTP Publishing Credentials — Click to update the client FTP details. Update the custom field information and click Save Changes. Then, you can click Update FTP Publishing Credentials again to update the FTP information.

From Configuration > System Settings > MarketConnect, admins can also perform single sign-on into Site Builder, allowing them to manage all websites under their control.

Client Management Actions

When logged in, if a customer has an active site builder service, a link to manage their websites will display on the Client Area home page and in the Product Details page for the addon. It will perform single sign-on and go directly to the Site Builder control panel to create and manage the website.

You can also manage FTP details for Web.com Site Builder in the Product Details page in the Client Area.

Client Area Promotions

MarketConnect supports displaying Web.com Site Builder promotions in the client area homepage, the shopping cart, and when managing a hosting product that does not have a Web.com Site Builder website attached to it.