NetworkIssue
A network issue.
NetworkIssues exist as a method for WHMCS site operators to notify clients of network, server, provisioning, or other issues which impact the services provided by the operator.
Each network issue is given a title and a description, as well as a type.
- "server" type issues are connected via the serverId to a specific server. Clients affected by this issue will see the issue highlighted in the client area, to make it easier for them to identify issues without contacting support.
- "system" issues apply more toward the billing system and support system. This provides an alternate means to notify your customers of issues which may make it impossible to communicate via other communication systems, such as tickets.
- "other" issues can be given a custom string. This allows the operator to use the Network Issues system as a flexible notification system for all clients.
Note that while Announcements are proactively displayed to clients on their Dashboard pages, Network Issues must be sought out under the Network Status section of the Support department.
If a specific customer needs to be notified, a Ticket should be used. Network Announcements are intended to notify all the operator's clients of a widespread issue.
class
NetworkIssue extends AbstractModel
Properties summary
| Type | Property | Description | |
|---|---|---|---|
| protected | $table | ||
| protected | $columnMap | ||
| protected | $dates | ||
| int | $id | Unique ID Number for this specific network issue announcement. | |
| string | $title | The title which should be displayed to clients on the Network Issues page. | |
| string | $description | The text which should be displayed to clients, explaining the network issue. May contain HTML. | |
| string | $affectedType | An English language internal name for the type of network issue: 'server' (affects a hosting server), 'system' (affects the billing or support systems), 'other' (user defined) | |
| string | $affectedOther | A string which is displayed as the network issue type if "other" is the affectedType. | |
| int | $affectedServerId | The Unique ID number of the server affected, if "server" is the affectedType. | |
| string | $priority | An English language name of the priority of this issue from this set: 'Low', 'Medium', 'High', 'Critical' | |
| Carbon | $startDate | The date upon which the effects of this network issue began, or will begin. | |
| Carbon | $endDate | The date upon which the effects of this network issue ceased, or is scheduled to end. | |
| string | $status | An English language internal name of the current state of this network issue from this set: 'Reported', 'Investigating', 'In Progress', 'Outage', 'Scheduled' | |
| Carbon | $lastUpdateDate | The date and time of the last update of the network issue via the Admin panel. | |
| Carbon | $createdAt | The date this network issue was originally created. | |
| Carbon | $updatedAt | Same as lastUpdateDate. |