You can make Network Issues announcements in the Client Area to notify customers about current or scheduled service-affecting issues. For example, you could create notices about server outages, software updates, or planned maintenance.

You can access this feature at Support > Network Issues.

Creating an Issue #

To add a new issue:

1. Go to Support > Network Issues.
2. Click Add New.
3. Enter a title to summarize the issue.
4. For Type, select the type of issue.

• If you selected Server, select the affected server for Server.
• If you selected System or Other, enter more details in System/Other.

5. Select a priority level and status.
6. Enter a description of the issue.
   You can use the rich-text editor to add HTML formatting.
7. Click Save.

Updating an Issue #

You may wish to make status updates during ongoing issues, particularly if the issue is an unplanned outage that is requiring a longer time to fix.

To do this:

1. Go to Support > Network Issues.
2. Click the desired issue’s title in the Title column.
3. Make the desired changes.
4. Click Save.

Closing an Issue #

In order to stop displaying an issue, you must close it. Closing an issue sets the end date to the current date and time and updates Status to Resolved.

To do this:

1. Go to Support > Network Issues.
2. Click Close in the row for the desired issue.

Displaying Issues Publicly #

By default, the Network Issues section only displays to authenticated users in the Client Area.

To remove this requirement and allow any visitor to view current issues:

1. Go to the Support tab at Configuration () > System Settings > General Settings.
2. Disable Service Status Require Login.
3. Click Save Changes.

Last modified: November 12, 2024