Analytics Tracking

WHMCS’s analytics tracking system collects data about how admins use WHMCS and how businesses configure their WHMCS servers and installations. We use this information to improve user experience and to select the features that we add in future releases.

To respect user privacy, module and plugin developers should not collect private personal or security information.

Data We Collect

WHMCS’s analytics tracking system can collect two kinds of data: configuration data and user activity.

  • WebPros International, LLC always collects data on your WHMCS installation’s configuration and the configuration of the server that hosts WHMCS.
  • We only track user activity after an admin explicitly consents to tracking for the WHMCS installation.
    • User activity tracking records how admins use the WHMCS Admin Area, like how often you click on certain features.
    • We added user activity tracking in WHMCS 8.12.

We retain the analytics data that we collect for 26 months and then destroy it. To protect your privacy and security, we take precautions to ensure that the data is secure and does not contain private, personal, or security information.

Under data protection laws, individuals may request that the holder of their personal data delete or provide access to that data. We call these requests Data Subject Access Requests (DSAR).
For more information, see our Privacy Policy.

User Activity Tracking

User activity tracking includes information about how admins navigate the WHMCS Admin Area and use its features. The server administrator must enable tracking before data collection begins.

  • We do not currently track user activity in the Client Area.
  • The system currently removes URL-query parameters from user activity data before WebPros International, LLC receives it.

Enable or Disable User Activity Tracking

You can give or revoke consent for user activity tracking at any time by enabling or disabling Analytics Tracking in the following locations:

  • The checkbox at the bottom of the first step of the Setup Wizard. The Setup Wizard (or Getting Started Wizard) appears the first time that you log in to a new WHMCS installation, or you can access it at any time at Configuration () > Setup Wizard.
  • The Analytics Tracking setting in the Other tab at Configuration () > System Settings > General Settings.

When you enable either of these settings, you consent to user activity tracking in the Admin Area on your WHMCS installation. Disabling either of these settings will revoke consent and user activity tracking will stop.

For step-by-step instructions to disable Analytics Tracking, see Disable Analytics Tracking.

Configuration Data

Configuration data collection is required. We have classed this data as operational data that WebPros International, LLC requires in order to make vital business decisions.

WebPros International, LLC always collects data on your WHMCS installation’s configuration and the configuration of the server that hosts WHMCS. Whenever the system cron runs, it gathers this data and sends it to WebPros International, LLC.

analytics

Last modified: December 18, 2024