Difference between revisions of "Auto Setup Issues"

From WHMCS Documentation

(Domain Provisioning Problems)
 
Line 26: Line 26:
 
*[[Common Troubleshooting Tips]]
 
*[[Common Troubleshooting Tips]]
 
*[[Domain Registrars]]
 
*[[Domain Registrars]]
 +
 +
To submit the domain registration/transfer request to your registrar again please refer to [[Domains_Management#Handling_a_Failed_Domain_Registration|Handling a Failed Domain Registration]].
  
 
{{troubleshooting}}
 
{{troubleshooting}}

Latest revision as of 04:54, 6 September 2012

This page contains help regarding problems automatically provisioning accounts with WHMCS.

Product Provisioning Problems

WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until manually approved by a member of staff, or disabled entirely. This is set on a per-product basis, navigate to Setup > Products/Services > Products/Services > Edit > Module Settings tab and the four auto-setup options will be available for you to select.

If the auto-setup is not occurring please begin your troubleshooting by watching this video tutorial. If that doesn't help please review Utilities > Activity Log at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:

Welcome Email Sending Problems

Problems with the sending of the welcome email are typically related to the above account creation issue as the welcome email is sent when the module create command is completed successfully and automatically (ie. the account is created on the server). The welcome email not being sent suggests a problem with the auto-setup not occurring, so please run through the troubleshooting steps above.

If you aren't using a module (cPanel, Plesk etc) then the welcome email can still be sent automatically by selecting the Autorelease module.

The problem could also be caused by no welcome email being selected under Setup > Products/Services > Products/Services > Edit or a syntax error in the email template - the activity log would reveal any syntax errors.


Domain Provisioning Problems

WHMCS can automatically register/transfer domains, you can specify whether this happens after the client has paid the invoice, wait until manually approved by a member of staff or disabled entirely. This is set on a per-domain basis via the Auto-Setup dropdowns under Setup > Products/Services > Domain Pricing.

If a registrar is selected above but the domain was not sent to the registrar upon payment this suggests an error has occurred. Please review Utilities > Activity Log at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:

To submit the domain registration/transfer request to your registrar again please refer to Handling a Failed Domain Registration.