Ticket Notifications

From WHMCS Documentation

Revision as of 13:18, 24 March 2016 by Cole (talk | contribs) (Definitions)
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Actions affecting support tickets will trigger email notifications.

The following matrix defines who will be notified for each action.

ActionTicket WatchersDepartment MembersAssigned User
Ticket Opened
Client Reply
Admin Reply
Admin Note
Change of Ticket Options
Change of Ticket Department
Ticket Assigned
Ticket Unassigned
  You will not receive an email notification for any changes you initiate yourself.

Definitions

  • Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
  • Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department and has the Support Emails Admin Role assigned to their account
  • Assigned User - Any admin user a ticket is assigned or unassigned from