User Identity Verification discontinued their services on April 9, 2023 and WHMCS features that relate to no longer function.

With user identity verification, your customers must supply identifying documents through the Client Area.

WHMCS stores whether the identity was successfully verified while’s service supplied you with the options for performing that verification. For more information, see’s Data Processing Agreement.

Discontinuation of Service has announced the following timeline for discontinuation of service:

  • Support for ID checks ended on April 7th, 2023.
  • Access to submissions ended on August 21st, 2023.
  • All data retention and access ended on September 1st, 2023.

If you use, you must disable Automatic Requests and Verification Features in the configuration settings at Configuration () > System Settings > Fraud Protection. This disables all user identity verification features in WHMCS.

If you do not disable the settings above, there will be no customer impact:

  • If the system flags an order as high risk using MaxMind or FraudLabs Pro, it will not prompt clients to complete identity verification. Instead, users will see the standard Fraud Check error message and the system will log an error at Configuration () > System Log.
  • If an admin attempts to initiate or review a submission, an An unexpected error occurred. error message will appear.

Last modified: June 24, 2024