8.11 Release Highlights
WHMCS 8.11, now a Release Candidate, introduces support for PHP 8.2 and options to prevent clients from closing support tickets.
PHP 8.2 Support
Your WHMCS installation depends on your server’s installed PHP version in order to run WHMCS successfully. We encourage WHMCS users to always keep PHP up-to-date with the most recent supported PHP version for your version of WHMCS. WHMCS 8.11 introduces support for our latest supported PHP version, PHP 8.2, and its required version of ionCube® Loader, ionCube Loader 13.0.2.
Before upgrading to PHP 8.2, you can check compatibility with your installation’s encoded files at Utilities > System > PHP Version Compatibility.
Prevent Clients from Closing Tickets
In some circumstances, you may prefer to only allow your staff to close support tickets. The new Prevent Client Closure options prevent your customers from closing tickets and remove the Close button when they view support tickets in the Client Area.
You can enable Prevent Client Closure on a per-ticket basis or for all new support tickets within a specific support department.
- For individual tickets, you can enable Prevent Client Closure in the Options tab while viewing a ticket in the Admin Area.
- For all new tickets in a specific support department, you can enable Prevent Client Closure when you create or edit a department at Configuration () > System Settings > Support Departments.Enabling Prevent Client Closure for a support department will not stop clients from closing tickets that are already open within the department. If you do not want clients to close an existing ticket, you must enable Prevent Client Closure in the ticket’s Options tab.
New Captcha Options
WHMCS now supports reCAPTCHA v3 and hCaptcha® as integrated captcha types. Captchas help you prevent automated bots from performing certain tasks, like placing orders, creating accounts, filling out contact forms, searching for domains, submitting support tickets, or logging in to your Client Area or Admin Area.
When you enable reCAPTCHA v3, invisible captchas will verify that visitors are human without requiring an initial action. Instead, reCAPTCHA will analyze the visitor’s behavior to determine whether they can proceed without interruption.
When you enable captchas with hCaptcha, you can choose between checkbox-based captchas and invisible captchas. hCaptcha’s invisible captchas verify that visitors are human by analyzing their behavior on the page, while checkbox-based captchas analyze the visitor’s behavior before, during, and after checking a checkbox.
You can configure captchas in the Security tab at Configuration () > System Settings > General Settings.
Updating to WHMCS 8.11
To take advantage of these changes, you need to update to WHMCS 8.11.
Right now, WHMCS 8.11 is a Release Candidate. We recommend using it with a test environment to ensure that your customizations are up-to-date for the new version and to check the compatibility of any third-party modules you use.
Last modified: September 6, 2024