8.12 Release Highlights
WHMCS 8.12, now a Release Candidate, introduces scheduled actions and pinning for support tickets, the option to send invitations to new admins, analytics tracking with Mixpanel®, and improvements to the premade promotions for MarketConnect SSL certificate sales.
Pinning for Support Tickets
You can now pin support tickets to the top of the list at Support > Support Tickets.
Pinning lets you increase visibility and easily access important or high-sensitivity tickets.
Scheduled Actions for Support Tickets
WHMCS’s support system now makes it even easier to provide a high-quality experience to your customers while streamlining your business operations. The new Scheduled Actions tab allows you to schedule future actions for individual support tickets.
Use scheduled actions to follow up on tickets and automate time-sensitive responses. You can provide enhanced customer service by changing the ticket status, department, and other actions on a scheduled date or after a set amount of time.
You can add scheduled actions when you view a support ticket at Support > Support Tickets.
Admin Invites
Each of your staff members should have their own admin account to log in to the WHMCS Admin Area. Some admins only need to view reports or reply to tickets for a single support department, while other admins have access to highly-sensitive data and configuration options.
To help keep your WHMCS installation secure and make staff onboarding even easier, WHMCS 8.12 introduces support for sending invitation links to new admins. Clicking the invitation link allows your staff member to set up their own login credentials, without the need for you to create those credentials in advance.
To invite a new admin to start using WHMCS, go to Configuration () > Manage Admins. Choose Send Invite Link for Send Invite while configuring the new admin account.
WHMCS will automatically send an invitation email with a link to create the new admin login credentials.
Updating to WHMCS 8.12
To take advantage of these changes, you need to update to WHMCS 8.12.
Right now, WHMCS 8.12 is a Release Candidate. We recommend using it with a test environment to ensure that your customizations are up-to-date for the new version and to check the compatibility of any third-party modules you use.
Last modified: December 19, 2024