Support

How-to guides for adding support departments, setting up email importing and piping for ticket replies, and more.

WHMCS includes a full-featured ticket desk for your clients, including announcements, downloads, a knowledgebase, and a ticketing system.

Support departments help you categorize and assign tickets. The first step when customers submit a support ticket is selecting a department.

Email importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing.

Email piping automatically imports email replies that a support department email address receives into the corresponding support ticket.

Support tickets provide an easy way to handle one-on-one communications with your clients using WHMCS's fully-featured ticket desk.

Ticket statuses allow you to better organize your workflow in WHMCS. You can use the default ticket statuses or customize your own.

Escalation rules automatically update a support ticket's details, send automatic replies, or email your staff according to your criteria.