Support Tutorials

How-to guides for adding support departments, setting up email importing and piping for ticket replies, and more.

Support Tools

WHMCS includes a full-featured ticket desk for your clients, including announcements, downloads, a knowledgebase, and a ticketing system.

Support Departments

Support departments help you categorize and assign tickets. The first step when customers submit a support ticket is selecting a department.

Email Importing

Email importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing.

Email Piping

Email piping automatically imports email replies that a support department email address receives into the corresponding support ticket.

Support Tickets

Support tickets provide an easy way to handle one-on-one communications with your clients using WHMCS's fully-featured ticket desk.

Ticket Statuses

Ticket statuses allow you to better organize your workflow in WHMCS. You can use the default ticket statuses or customize your own.

Escalation Rules

Escalation rules automatically update a support ticket's details, send automatic replies, or email your staff according to your criteria.