Add individual articles to the categories in your support knowledgebase. In your knowledgebase, each article is an individual page of information that your customers can view.
Add a category to organize the individual articles in your support knowledgebase. You must add at least one category before you can start creating knowledgebase articles.
Enable real-time article suggestions as your customers create support tickets. As a user enters a message for submission as a support ticket, WHMCS can display relevant articles that match keywords in the submission text.